Warranty Policy

What this warranty covers

Shokz offers a limited warranty for eligible replacement earbuds bought directly from Shokz. It covers these products against defects in materials and workmanship under normal use during the applicable warranty period. Once Shokz verifies a qualifying failure, Shokz will provide a replacement unit at its discretion.

Warranty period

The warranty period for a replacement earbud is the longer of:

  • The remaining warranty period of the original product, or
  • Ninety (90) days from the replacement's purchase date

For any unit replaced under warranty, coverage continues for the remainder of the original product's warranty period.

What this warranty does not cover

This limited warranty does not cover:

  • Accidental damage or drops
  • Liquid or moisture damage
  • Misuse, abuse, negligence, or improper handling
  • Normal wear and tear, or cosmetic deterioration
  • Loss or theft
  • Unauthorized repair, modification, or disassembly

How to obtain warranty service

Earbuds or sets bought from unauthorized third-party channels, and counterfeit units, aren't eligible for warranty service. To file a warranty claim for a replacement earbud:

  • Contact the Shokz Customer Happiness Team.
  • Provide the earbud's verifiable serial number or valid proof of purchase.
  • Note that you may be required to physically return the defective unit.

Shokz may reject any claim if the serial number is damaged, altered, or illegible, if valid proof of purchase can't be provided, or if the defective product isn't returned as instructed.

What Shokz will do

Shokz doesn't offer repair services for replacement products. After reviewing your claim, Shokz may:

  • Approve the claim and provide a replacement unit (subject to applicable law and product availability)
  • Request more information
  • Deny the claim if the issue isn't covered

If approved, the replacement will be functionally equivalent and meet applicable Shokz quality standards. If the same product is unavailable, discontinued, or no longer offered, Shokz may provide a functionally equivalent refurbished replacement, which may differ in color or cosmetic appearance from the original.

Processing time and product availability

Most warranty claims are reviewed within two (2) business days. After approval, and once all required conditions are met, most replacements ship within three to five (3–5) business days. Processing times may vary based on the information required, product inspection, replacement inventory, shipping conditions, and other factors. If you're still within the warranty period, you can file another claim on your replacement product.

State law rights

NO OTHER EXPRESS WARRANTY IS APPLICABLE TO THIS PRODUCT. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY HEREIN. SHOKZ SHALL NOT BE LIABLE FOR LOSS OF USE OF THE PRODUCT, INCONVENIENCE, OR ANY OTHER DAMAGES, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THIS PRODUCT, OR FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT.

Some regions don't allow the exclusion or limitation of incidental or consequential damages, or limits on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from region to region.

Contact us

For further inquiries, contact the Shokz Customer Happiness Team.